Frequently Asked Questions
1. When is the best time
to move?
2. How long does it take to move?
3. When should I call a moving company?
4. Is a moving company "licensed"?
5. Do I need an estimate?
6. What is a binding estimate?
7. How and when should I pay?
8. Am I protected against loss or damage
while my goods are in transit?
9. Can my possessions be stored temporarily?
When Is The Best Time To Move?
If there is a choice, most moving companies suggest you select a time
other than summer, the end of the month or the end-of-year holidays. The
heaviest demands are placed on vans, equipment and personnel during these
periods.
However, Casey Moving believes you should move when it is most convenient
for you. Factors involved in the decision may include:
whether the move must be made immediately
transferring children during the school term
separation of the family while the move is under way
If the move can be scheduled for a time when vans and trained personnel
are more readily available, we'll be better able to meet your preferred
delivery schedule.
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How Long Does It Take To Move?
This depends on many factors, such as the time of year, weather conditions,
size of your shipment, time required to load and unload, and the direction
and distance your shipment is traveling.
Because the furnishings of the average household will not fill a van,
it is often necessary for two or more shipments to be loaded on the same
van. Each shipment is carefully sectioned off from the others.
With the help of United's computer-assisted dispatching system, pickup
and delivery dates are scheduled according to the origins and destinations
of individual shipments on the van, as well as shipment weight.
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When Should I Call A Moving Company?
The earlier, the better. Although the actual van assignment may not be
made until a few days before your move, it's wise to give your moving
company from four to six weeks' notice, if possible. The more lead time
you can give, the more likely we will be able to meet your delivery schedule.
All moving companies, for their usual type of service, require alternate
pickup and delivery dates. We'll do our best, of course, to comply with
the dates you prefer or the nearest possible alternative. You will be
notified in advance of the loading date for your goods and of the estimated
date of arrival.
If your pickup and delivery dates are critical, due to such factors as
a lease expiration or a real-estate closing, you may choose an extra-cost
service which will enable us to accommodate a reasonable schedule. You
should discuss your specific pickup and delivery requirements with your
Casey Moving representative, who can advise you of the types and costs
of services available.
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Is A Moving Company "Licensed"?
It would be more accurate to say that a moving company is "registered."
For example, Casey Moving Systems- Agent for United Van Lines has been
issued a certificate of authority to move household goods between any
of the 50 states. .
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Do I Need An Estimate?
Casey Moving Systems will make a pre-move survey of your household goods
to be transported. A pre-move survey is needed to determine the approximate
cost of a move and the amount of van space your goods will occupy. Casey
Moving will compute the approximate cost and give you a written Estimate/Order
for Service. An accurate estimate cannot be given without a visual survey
of the goods to be moved. There is no charge for the estimate. Keep in
mind that estimates (household goods surveys) are only guidelines. On
interstate shipments, you must pay the total charges as determined by
the actual weight of your shipment, the distance it travels, and the services
that you authorize or which become necessary to handle your shipment.
Charges for local shipments are generally calculated on an hourly basis.
There may be a minimum number of hours required.
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What Is A Binding Estimate?
A binding estimate or binding cost of service specifies in advance the
precise cost of the move based on the services requested or deemed necessary
at the time of the estimate. If additional services are requested or required
at either origin or destination (such as a shuttle or long carry), the
total cost will increase. Binding estimates are valid for the time period
specified, up to 60 days.
If you add items to be moved or require additional services, such as
packing, between the time of the estimate and the time of your move, there
will be additional charges. An addendum providing for these additional
charges will be prepared for your signature.
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How And When Should I Pay?
Tariff provisions require that all charges be paid before your shipment
is unloaded at destination (unless prior arrangements have been made for
later billing).
Payment for your Casey Moving Systems shipment can be made by one of
the following methods: cash, traveler's check, money order or cashier's
check. In addition, the American Express® Card, Discover Card® , Visa®
or MasterCard® can be used to pay for interstate moves only, with advance
approval required prior to loading (unless other billing arrangements
have been made). Personal checks are not accepted.
If moving locally, other payment options may be available.
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Am I Protected Against Loss Or Damage While My Goods Are In Transit?
Yes, but how much protection you have and its cost to you depends upon
the "valuation" program you choose. The option you choose determines
the basis upon which any claim will be adjusted and the maximum liability
of the moving company. Please contact us for more information on the programs
available.
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Can My Possessions Be Stored Temporarily?
If you are unable to take immediate possession of your new residence,
your belongings can be stored in a local Casey's warehouse. United affiliates
throughout the world provide safe storage facilities for holding your
goods until you're ready for them. However, you are responsible for the
storage charges, as well as warehouse handling and final delivery charges
from the warehouse. If your goods are placed in storage, there will also
be an additional charge for the valuation protection coverage provided
for your shipment. The type of coverage and cost will depend upon whether
the shipment is held in storage-in-transit (temporary) or in permanent
(long-term) storage. Please contact us for information regarding storage
arrangements.
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